I am sorry to hear that your Cimarron toilet was received with missing hardware. Two-piece toilet: Model numbers are found inside the tank and the bowl, and are specific for those parts of the toilet. %���� Hi Michelle, this is Sarah with Kohler Customer Service. Our promise. REGISTERED SHOWROOMS & WHOLESALE COUNTERS, FERGUSON REGISTERED SHOWROOMS & WHOLESALE COUNTERS. That’s why we guarantee complete satisfaction. All three of the Kohler toilet sets have cracked on the underside of the seat. As a Highline design, it also has a chair-height seating position, so it is more comfortable for most adult toilet users. Welcome to the KOHLER Toilet Satisfaction Guarantee Site. Adjust the Amount of Water in a Toilet Tank; Adjust the Chain on Flapper GP85160; Correct a Short Toilet Flush; Correct Poor Toilet Rim Wash; Fill Valve 84499 Conversion Kit; Install a Toilet Seat Anchor Kit 84999; Install a Toilet Trip Lever; Install the GP1138930 Universal Fill Valve for a One-Piece Toilet; Replace a Canister Flapper Seal This is a requirement for any of the products listed here in order for the claim to be approved. Chair-height toilets require less effort when sitting down and standing up. Where was the Toilet or Smart Seat Puchased. For warranty information on Kohler plumbing products, please refer to the following link below: Kohler Warranty Information Click Here for Maintenance and Service Parts endobj ... For consumers who purchased their toilet or Cleansing Seat from an eligible location, please contact the place of original purchase to begin the claims process. Chloramine: Kohler does not recommend using chloramines in toilet tanks. That’s why we guarantee complete satisfaction. For more details on what qualifies as a Toilet Satisfaction Claim click here. Model # 22908-0. Description of Issue: With this issue, water constantly leaks or runs from the toilet tank into the toilet bowl because the trip lever arm may be binding, water may be overflowing into the flush valve overflow, or debris may be lodged underneath the cap of the fill valve. KOHLER® Intelligent Toilet and C3 Cleansing Seat Three-Year Limited Warranty KOHLER® PRO Cook™ Cooking Vessel Five-Year Limited Warranty KOHLER® Hydrotherapy Components Five-Year Limited Warranty KOHLER® Plastic Baths and Shower Bases Limited Lifetime Warranty KOHLER India Living Water Products Warranty; KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty This troubleshooting document relates to one or two-piece toilets. KOHLER® One-Year Limited Warranty KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year from date of installation. Your peace of mind. Kohler Co. warrants its toilets* manufactured after January 1, 2020**, to be free of defects in material and workmanship during normal residential use or commercial use, respectively, for the relevant time period noted in the table below. endobj We stand behind the performance, style and design of our KOHLER toilets. Kohler does not warranty parts that have been exposed to chloramines. This warranty applies only to toilets purchased and installed in the North America, Central America, the Caribbean and South … This warranty only applies to the plumbing product purchased and installed in countries/regions as listed. <> Free shipping for many products! Kohler does not warranty parts when using in-tank cleaners. I have a customer who has about that much into a one piece kohler toilet. This is nothing you should expect when you choose Kohler. Kohler warrants this plumbing product to be free of defects in material and workmanship during normal residential use for three year from date of purchase. VIDEO - 84999 Toilet Seat Anchor Kit for One-Piece Toilets VIDEO - GP1059291 Canister Seal Replacement Kit for Single-Flush Toilets VIDEO - GP1138930 … TomM, my name is Jessica with Kohler Customer Service. GUARANTEED. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 25 0 R 31 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Why is my toilet constantly leaking or running? Yes, a bidet seat matching the followings specifications would fit the Valiant toilet; 5-1/2" hinge spacing, 2" between the hinge bolts and the tank and 18-1/2" from the front of the seat to the center of the hinges. * That's a no-worry purchase. ... out a new Toto, special order color, $700 our cost... too much for him. **Eligible locations include registered showrooms and wholesale counter locations with a valid Kohler Sold to Account Number. We would love to connect with you and aid in a warranty replacement hardware kit. If you want a two-piece toilet, we recommend you to get it from Kohler as it is more durable than the Glacier. How does the Kohler Toilet Satisfaction Guarantee work? <> Toilets purchased on or after January 1, 2021 are not eligible to receive an install credit. Bidet Toilet Seat Compatibility; Condensation on the Outside of a Toilet Tank; Continuous Clean Tablets; Correct Low Water Level in Toilet Bowl; Delay on Flush for K-3492 Hatbox Toilet; Escale® Dual-Flush Toilet; Extra Holes in Toilet Tanks and Bowls; Fleur® Toilets; Flush Out a Fill Valve on a One-piece Toilet; Flush Out a Fill Valve on a Toilet I'm glad to address your question. *Refund credits totaling the original invoice price of the claimed toilet will be applied to Kohler account of the location of purchase. If the Faucet is used commercially, Kohler warrants the Faucet to be free from defects in material and workmanship for three (3) years from the date the product is purchased, with all other terms of this warranty applying except duration. judy williams estate personal property auction 10:01 am saturday september 15, 2018 1300 s. canal rd, lansing, mi 48917 classic cars * boats * oil paintings * antiques * harley davidson items * furniture * appliances * home dÉcor * lawn art * We moved into a new home in 2016 with three Kohler toilets with the subject toilet seats. stream endobj He just won’t give it up. KOHLER® Electronic Faucets, Valves, and Controls Five-Year Limited Warranty KOHLER® Water Filter Systems Five-Year Limited Warranty KOHLER® Rising Wall Bath Limited Warranty KOHLER® Choreograph® Walls and Accessories Ten-Year Limited Warranty KOHLER® Neoroc® Sinks Lifetime Limited Warranty KOHLER® Walk-in Bath Lifetime Limited Warranty KOHLER® Intelligent Toilet and … So, American standard toilets are very easy to … Additional details on warranty claims can be found by visiting www.Kohler.com/Warranty. Find many great new & used options and get the best deals for Geberit 816.418.00.1 Toilet Flush Valve Seal Gasket 816418001 63mm x 32mm #H26 at the best online prices at … The Kohler K-3493-0 Highline Classic Toilet is a two-piece toilet with an elongated bowl design that provides a larger opening and more comfortable seating. Identifying Your Toilet Model Model Number Location Overview. User's recommendation: These seats are defective in the manufacture of the plastic. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. x��=�nG�����l�LU^UY�AC�H��;��� ?x�y��i���o�WeUu%�� %PDF-1.7 Simply inform the original location of purchase** within 180 days of purchase and they will work with you to submit a claim and process a refund. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. Chloramines, a combination of chlorine and ammonia, will deteriorate plastic components and cause rust formation on metal components. Many Kohler users have had different issues with their toilets such as clogging. PlumbingZone.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. Kohler offered us the opportunity to buy them directly at a 50% discount off of their price of $79.80 plus shipping. <>/Metadata 291 0 R/ViewerPreferences 292 0 R>> Back in 2005 when I … Welcome to the KOHLER Toilet Satisfaction Guarantee Site. If you believe there is a defect in material and workmanship of your toilet that occurred during normal residential use, please contact 1-800-4-KOHLER (1-800-456-4537) to evaluate options for warranty claims. If you are unsatisfied, we’ll replace it or provide you a refund. Please select the location of original purchase to begin the claims process. On the other hand, American Standard users highly recommend their toilets and most of them haven’t had any challenges like leakages or clogging. Please select the location of original purchase to begin the claims process. Toilet model numbers are located in a variety of places on the product. Find many great new & used options and get the best deals for Do It Toilet Flapper 009326406541 H413797 O/M 1-10-50 2001 at the best online prices at eBay! Our last bill was almost $700 to fix his POS Kohler! PERFORMANCE. One of them cracked at the front of the seat in May and a second one cracked in December. We stand behind the performance, style and design of our KOHLER toilets. ���:22"22�|�����|sr���W���7'�g���_}����է�7g�~�\\m7�W������꫟�6�g�GG�7y����5�_�ɪY����'�۳�/~�n�}��ͧ�/^��+�nW��_���f�W����U�1D�?�}>v��;��Յ�$�/_�~�Z�k��/_��o����C˛V���v�jd�ov���?�g�~����)n�|@MT���Z��UM�oo�˪Y%)@��@=_u�#���Pyb���~�=�_֘�������w�C���f\N�4�և��ִ9�җ���gkqp�fTޤ>~\�����N~. Claiming these potential defects through the warranty claims process will help Kohler track quality for … Robert tells us that one of those companies is plumbing fixture maker Kohler, home of the $6,000 toilet and a lot of great customer service. This warranty applies only to the KOHLER Faucet purchased and installed in countries/regions as listed below. If you believe you have a warranty claim click here. 3 0 obj The warranty is only good for one year. Kohler can guarantee both types’ durability, but Glacier bay customers claim that their one-piece product range is better than the two-piece. • The customer should contact the location of original purchase within 180 days of the purchase date to begin the claim process for a replacement KOHLER toilet or Cleansing Seat, or to request a refund. 1 0 obj Kohler and Glacier bay have both types of toilets available in their product range. One-piece toilet: The model number is located inside the tank. End customers should obtain a refund or replacement directly from the original place of purchase. 4 0 obj KOHLER® Toilets and Seats Limited Warranty. Return Products Support: Intelligent and Smart Seat Toilets need to be returned to KOHLER Co. 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