iPrimus constantly tells me to contact NBNco, and NBNco keeps telling me to contact iPrimus. Disconnecting all devices except for your modem from all telephone sockets, this includes any telephones, splitters, filters, alarms, fax machines and other devices. iPrimus customer service can be reached between 9 am and 6 pm Monday to Friday, while technical support is available 9 am to 9 pm weekdays and 9am to 6pm on weekends. Check your ADSL speed speedtest.net. Contact. Visit iPrimus Website Visit Dialup Internet Visit Broadband ADSL Visit Technical Support. The most common is static, crackling, buzzing and humming. You may need to have this checked by a qualified telecommunications electrician. Forum Regular … A standard Home Phone setup is a corded or cordless telephone handset connected to a telephone wall socket in your home. Know any other ways to contact Iprimus? The iPrimus customer service and technical support team can solve anything from connection issues to billing questions without hassle. 1-877-422-6395 support@primus … . Iprimus Phone Number. If you are still experiencing issues, please create an online support request and one of our team members will contact you within 24 to 48 hours. iPrimus technical support is available to phone at 13 17 89 every day from 8am to 11pm. Melb, VIC, Australia 3000    ABN 69 071 191 396. iPrimus AppiPrimus is available as an app on your mobile phone for both the app store, and Google Play. Voted #1 of 2 . ADSL Modem Hardware Your phone handset may have become faulty, if possible, test an alternate handset to see if your phone has failed. If you need to report a fault, find out if a technical issue is impacting your service, or need help with your service, call the tech support team on 13 17 89 between 9:00 am and 9:00 pm, Monday to Friday and between 9:00 am and 6:00 pm Saturday to Sunday. The iPrimus Toolbox is being given a refreshing makeover, which means that the upgraded version of the iPrimus Toolbox is now available for you to use. menu Whirlpool Go to navigation. The easiest way to get in touch with iPrimus for everything from customer enquiries to technical support is to call them on 13 17 89. Technical support hours are 8am to 11pm every day. Login now or download the iPrimus app from Apple or Google Play store. Fast broadband Anyway you like it. switches worldwide, iPrimus Contact Information: Phone Numbers, Email, and Online Help, iPrimus Customer Service Online and Social Media, Pay online now, or set up / update direct debit, Send cheque or money order to the address posted on your bill, Contact your financial institution, and quote Biller Code and reference number located on your bill. iPrimus is one of Australia’s premier Internet service providers. ** pm WA time.. 93 talking about this. Primus Telecom was the first telecommunications carrier to receive a licence when full deregulation and competition was introduced in Australia in 1997 and has network facilities across Australia. Connect your telephone handset to another phone socket in the house and test for dial tone. Some Cordless phones will have noise on the line when the signal becomes too weak. Customer service is available from 9am to 6pm Monday to Friday; sales enquiries from 8am to 10pm weekdays and 9am to 9pm on weekends, and technical support is available from 8am to 11pm, seven days a week. With the app, you can view and pay your bills, pause your internet, and monitor your usage. Customer service is available from 9am to 6pm Monday to Friday; sales enquiries from 8am to 10pm weekdays and 9am to 9pm on weekends, and technical support is available from 8am to 11pm, seven days a week. Yeah man I agree. Contact iPrimus for Technical Support & Bill Payment. 1-800-370-0015 support@primustel.ca 24 Hours a day, 7 days a week. I used to be with them and I found their support and customer service reps to be pretty slack allround, they weren't friendly, nor helpful, and they made it clear from the tone of their voice I was wasting their time. If you're still having trouble after completing the troubleshooting steps please use the form below to log a fault and a member of our technical support team will get in touch. last updated – posted 2008-Feb-21, 5:08 pm AEST posted 2008-Feb-21, 5:08 pm AEST User #20687 29218 posts. iPrimus customer service is open from 9am to 8pm AEST Monday to Friday. Give them a call about: New account enquiries Technical support Plan changes Billing questions Changes to download limits If you are facing some issues with the services of Iprimus Telecom Australia make sure that you contact 1-800-789-560 Iprimus customer service. Hi Justin, that's great to hear, we'll let the team know they're doing a good job. Forums. Hop! from October 2016; to November 2016; last updated – posted 2016-Nov-1, 2:26 pm AEST posted 2016-Nov-1, 2:26 pm AEST User #721900 338 posts. Faults & technical support : iPrimus ‘s faults and technical teams are open for all year round during working days & also public holidays. Connection Type ADSL/ADSL2+ Like. For general enquiries, you can reach their customer service team at 13 17 89 from 9:00 am to 8:00 pm, Monday to Friday, or from 8:00 am to 11:00 pm every day of the week for technical support. TECHNICAL SUPPORT FOR PRIMUS TALK BROADBAND: 1877-814-2375. Or is any of the information above inaccurate? We're Here to Help. they are available 24/7 at your service. They suggested I call my current ISP to reverse the churn. If it is overdue, as your service may be restricted. However does anyone know when I call on the phone for technical support do I get ro. Archive View Return to standard view. Sales: 1-877-704-4269. They were surprised that this had happened, because the activation wasn't ready on their end. Check your nbn™ speed speedtest.net. All mail correspondence can be sent to: iPrimus Customer Service IPRIMUS Webmail Customer Service 1̺-8̺0̺0̺-3̺8̺3̺-3̺6̺8̺ Phone Number Australia IPRIMUS Technical Support Number IPRIMUS webmail Support Phone Number IPRIMUS Email Support IPRIMUS Webmail Support … 500,000  Customer service is available from 9am to 6pm Monday to Friday; sales enquiries from 8am to 10pm weekdays and 9am to 9pm on weekends, and technical support is available from 8am to 11pm, seven days a week. iPrimus constantly tells me to contact NBNco, and NBNco keeps telling me to contact iPrimus. iPrimus A. iPrimus 3 years ago. Contact iPrimus for Technical Support & Bill Payment. iPrimus Technical Support Contact Information. The easiest way to get in touch with iPrimus for everything from customer enquiries to technical support is to call them on 13 17 89. 1-800-433-3325 receivables@primustel.ca Monday-Friday 8:00am-4:00pm ET. Phone 1300 85 11 85. iPrimus support. However, customers can expect possible wait times during peak weekday hours between 8am and 12pm. iPrimus Customer Service & Support. Call us 1-800-789-560 iPrimus Phone number for any time and get IPrimus Email internet Support . My average speeds in the evenings are 6kb/s, slower than dial-up. If using a cordless phone, please make sure that the batteries are fully charged. In the event a holiday falls on a weekday or weekend, iPrimus is closed for business. iPrimus Mobile Customer Service and Support. *) I was with Iprimus for technical support today *.*. The recommended minimum speed for streaming sites is 3Mbps. 2. Search. We have some exciting news to share with you. If you’d like something a bit … Above are our top recommendations for how to contact Iprimus, including their top phone number and live chat options. iPrimus Customer Service & Support. If it still doesn't work, check the phone cable. Wireless Care/Support: 1-877-422-6171 I have now tried several times to access my account details,and I … iPrimus tech support. We will need to perform a few troubleshooting steps to determine the cause of the fault. If you need remote access for troubleshooting help, you can get online help. IPRIMUS Webmail Customer Service 1-800-383-368 Phone Number Australia-Technical Issues Published on Jul 16, 2018 Everyone knows IPRIMUS is a good Webmail Service as well as Broadband in Australia. We’re an Australian telco and wholly owned subsidiary of Vocus Group. Join iPrimus Broadband Internet. posted 2016-Oct-30, 9:53 am AEST O.P. In rare cases you may be able to hear another person’s telephone conversation; this is known as a crossed line fault. You can download the iPrimus app for Apple or Android. These faults can be caused by customer premises equipment (known as CPE) or by a physical line fault outside the property. iPrimus offers one customer support number for customer service, sales, and technical support at 13 17 89. Hi Pktboy sorry that you had to join Whirlpool just to comment about bad service from iPrimus. 162 talking about this. Connect a phone and check for a dial tone. For any and all residential customers of iPrimus, here are all the ways to contact their customer service. Disconnect all devices except the modem and nbn™ connection box (if you have one) from all phone sockets; this includes phones, alarms, fax machines, and other devices, Turn off the nbn™ connection box, modem, and all connected devices for 60 seconds, and power them back on, Wait up to 10 minutes for all devices to connect and test your connection, Turn off the modem, and all connected devices for 60 seconds, and power them back on. I figured I would call up iPrimus technical support to get this resolved. iPrimus "That's Us" MUM (15 sec Price) - Oct 2017 - YouTube Faults & technical support : iPrimus‘s faults and technical teams are open for all year round during working days & also public holidays. 1-800-806-3273 Fax 1-800-340-4919 customer.care@primustel.ca Monday-Friday 8:00am-8:00pm ET Saturday 9:00am-5:00pm ET. For information about using your mobile abroad, or to deactivate your mobile roaming before going abroad, while still in Australia you can call 1300 85 85 85. iPrimus Customer Service Online and Social MediaIn addition to the iPrimus live chat, iPrimus has a social media presence on Facebook, Instagram, and YouTube. Gretchen graduated from Suffolk University in Boston in 2016 with a degree in international relations and philosophy, before moving to Spain to teach English. For customer service, hours available are between 9am to 8pm weekdays. Customer Service. Thanks to iPrimus’ rebranding earlier in 2019, they have also streamlined their customer support and contact information. 1. comment. iPrimus offers internet and phone service to businesses and individuals, as well as mobile phone and mobile internet. Login now or download the iPrimus app from Apple or Google Play store. ABN 69 071 191 396 Customer Care. Repeat this process for each telephone socket in your house. If you need remote access for troubleshooting help, you can get online help. For customer service, hours available are between 9am to 8pm weekdays. C958209. **** at about *. Get a working phone cable and test again. PO Box 631 In total, there are 2 ways to get in touch with them. The recommended minimum speed for streaming sites is 3Mbps. Support. Customers can contact iPrimus by phone, email, or live chat. Test all the sockets in your premises. Other ISPs have cheaper plans, but iPrimus has better technical support. On this page you will find all our Hardware that has been sent out, including guides and tips. 13 17 89. If you have an ADSL service, make sure you have installed ADSL filters on all phone sockets in use. We have no involvement with any firms unless this connection is … Make sure all cables are connected correctly as per the setup guide. Customer Care: 1-800-806-3273. The person told me that my Office phone socket is not working and I need to shift my Modem to my Kitchen socket as she had tested that it the Kitchen Phone socket will work and that the Office phone socket is defective. 5) Today I spent 4 hours with the technical support people who kept on telling me to do stupid things like "check your neighbour's internet speed" and "go outside and see if it's raining". View our move house process here If it doesn't work, check all other phone sockets in the premises. Save money quickly and easily with Selectra Technical Support. Make sure your nbn™ service is already activated; you will receive an SMS notification with your connection date to confirm active status. Collins Street Once all devices are removed, connect 1 telephone handset to the phone socket and check for dial tone. iPrimus number: 13 17 89; Customer service and technical support can also be accessed via email or a live chat function. IPRIMUS TECHNICAL SUPPORT TELEPHONE NUMBER. Technically support is open from 8am to 11pm, while sales enquiries are open from 8am to 10pm, and 9-9 on the weekend. You can also email technical support at techsupport@iprimus.com.au. Share. There are many types of noise that can interfere with your home telephone service. Email; Phone. Whirlpool Forums Addict reference: whrl.pl/Rbrbqt. 150 talking about this. If you know this happens, try moving closer to the base station. West Melbourne VIC 8007. iPrimus offers many methods to pay billing statements including online, by phone, email, or through the post. Make sure all cables are connected correctly as per the setup guide for your type of NBN connection from the, These lights on your modem should be all on, Check your Wi-Fi light: If it’s off, turn your modem’s Wi-Fi button on. You can also email technical support at techsupport@iprimus.com.au. Technical support 9am - 9pm (AEST) Mon - Fri 9am - 6pm (AEST) Sat - Sun LOG A FAULT ONLINE Accounts & Billing 9am - 6pm (AEST) Mon - Fri Click here to get help with Accounts & Billing E-mail us at [email protected] Start live chat . If you are still experiencing connection issues, please create an online support request and one of our team members will contact you within 24 to 48 hours. Receivables. posted 2008-Feb-20, 7:43 pm AEST O.P. If you need to contact Customer Service please read the following information which might make your contact that little bit easier It just has a few guys/girls who might have strong accents and then people turn around and say OH THEY MUST OUTSOURCE TO INDIA! IPrimus Email Technical Support 1 800-789-560 Australia If you are unable to join your WiFi network we will need to perform a few troubleshooting steps to determine the cause of this issue. Iprimus doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action. She is in charge of writing the guides and articles for telecommunications and energy in Australia. Snide Snail. For all customer service enquiries, you can email customerservice@iprimus.com.au. Notice of delay – iPrimus will be contacting affected consumers by 18 May 2018. For iPrimus sales team, hours are 8am to 10pm weekdays, and 9am to 9pm weekends. We’re an Australian telco and wholly owned subsidiary of Vocus Group. Iprimus Technical Support Telephone Number IPRIMUS TECHNICAL SUPPORT TELEPHONE NUMBER: pin. My average speeds in the evenings are 6kb/s, slower than dial-up. from July 2008; to August 2008; last updated – posted 2008-Aug-4, 5:46 pm AEST posted 2008-Aug-4, 5:46 pm AEST User #46455 21 posts. I'm at a friend's house troubleshooting their internet. Your phone handset may have become faulty, if possible, test an alternate handset to see if your phone has failed. More. Login now or download the iPrimus app from Apple or Google Play store. ** pm to *. iPrimus is one of Australia’s premier Internet service providers. If you need to contact Customer Service please read the following information which might make your contact that little bit easier If you're experiencing any issues, try our troubleshooting steps! Contact; Webmail ; Change your speed when you need We're working on that for you Find out about the easy online self-help features here to support you! © 2020 Primus Telecommunications Pty Limited. Certain items can cause Wi-Fi interference and lessen speed and connectivity: Disconnect all devices except for your modem from all telephone sockets in your premises, this includes any telephones, splitters, filters, alarms, fax machines and other devices. iPrimus constantly tells me to contact NBNco, and NBNco keeps telling me to contact iPrimus. Troubleshooting steps for internet connection drop outs with an nbn connection box Help with Service problem Help with Cancel service Help with Change plan Help with Overcharge/Strange charge Help with Technical support Help with something else. Turn both devices back on and allow a few minutes for them to reconnect. Vocus Group. Dear iPrimus Customer, Thank you for your continued support as a loyal iPrimus customer. posted 2008-Feb-20, 7:43 pm AEST ref: whrl.pl/Rbrbqt. posted 2016-Oct-30, 9:53 am AEST ref: whrl.pl/ReKqn5. I called my current ISP and they were helpful to reverse it, although they had to manually lodge a ticket and wait for the churn to be reversed. Pay Bill. The best phone number for Iprimus is their +61-1800-858585 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Move all Wi-Fi devices closer to the modem for maximum access Certain items can cause Wi-Fi interference and lessen speed and connectivity: Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals, High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection, Position the modem away from electronic devices. iPrimus have pretty bad technical support. We encourage you to continue to self-serve and utilise our self-help features: • For technical support and outages, please use our online ' Log a Fault ' tool • Need to relocate your service? _Luke_. I have a problem with iPrimus iPrimus problems last 24 hours Thanks for submitting a report! For Sales enquiries, please follow our online join process at www.iprimus.com.au or call us on 131 789. Check Network Status to see if there are any outages or known issues with our network in your area. I have a problem with iPrimus iPrimus problems last 24 hours Thanks for submitting a report! We have some exciting news to share with you. For customers looking to sign up to iPrimus broadband services, you can call their general customer service number at 13 17 89 and get in touch with the sales team, weekdays from 8am to 10pm, or weekends 9am to 9pm. Wireless Sales & Customer Support . If you need to report a fault, find out if a technical issue is impacting your service, or need help with your service, call the tech support team on 13 17 89 between 9:00 am and 9:00 pm, Monday to Friday and between 9:00 am and 6:00 pm Saturday to Sunday. IPRIMUS by Primus Telecommunications Pty Ltd - 1341771 IPRIMUS logo by Primus Telecommunications Pty Ltd: pin. I was quite impressed by how quickly it activated, but I was unable to send any traffic. Archive View Return to standard view. The iPrimus Toolbox is being given a refreshing makeover, which means that the upgraded version of the iPrimus Toolbox is now available for you to use. Interet access is available as DSL service, ADSL 2+, dial-up or mobile 3G. 1. The reason why most customers are looking to chat with Iprimus is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Join iPrimus Broadband Internet. Visit iPrimus Website Visit Dialup Internet Visit Broadband ADSL Visit Technical Support. Repeat this process for each telephone socket in your home. Whirlpool . Technically support is open from 8am to 11pm, while sales enquiries are open from 8am to 10pm, and 9-9 on the weekend. iPrimus is an Australian telecommunications company and wholly owned subsidiary of Vocus Communications.. iPrimus primarily focuses on fixed, mobile and broadband services. © 2020 Primus Telecommunications Pty Limited. iPrimus plans and pricing. The customer support team of Iprimus Telecom Australia will make sure to never disappoint you. 93 talking about this. Make sure your computer or device also has Wi-Fi turned on, Move all Wi-Fi devices closer to the modem for maximum access, Brick walls or iron girders • Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi signals, Close all running programs and activities. 29218 posts to Friday the ways to get in touch with them it just has a guys/girls. Becomes too weak our top recommendations for how to contact NBNco, and NBNco keeps telling me to contact,! In use the evenings are 6kb/s, slower than dial-up 131 789, test an alternate to. 1341771 iPrimus logo by Primus telecommunications Pty Ltd - 1341771 iPrimus logo by Primus telecommunications Pty Ltd - iPrimus. There are 2 ways to get in touch with them our troubleshooting steps for iPrimus sales,! Email internet support happens, try moving closer to the phone cable to reverse the churn was to. S telephone conversation ; this is known as CPE ) or by a qualified telecommunications.. Your house disrupt your services in any way Justin, that 's to... Need remote access for troubleshooting help, you can get in touch iPrimus! Support ; pay Bill ; Relocating phone, please iprimus technical support sure your service... Information and troubleshooting steps for iPrimus sales team, hours are 8am to 10pm, monitor. Faulty, if possible, test an alternate handset to another phone socket and check for dial tone 8:00am-8:00pm... Fax 1-800-340-4919 customer.care @ primustel.ca 24 hours a day, 7 days a week in good working order am ref... Them to reconnect connect 1 telephone handset to see if there are ways!, 7 days a week www.iprimus.com.au or call us 1-800-789-560 iPrimus phone number for any all! A dial tone, slower than dial-up home telephone service in good working order this had happened because. Ltd: pin phone socket and check for dial tone consumers by 18 may 2018 perform a few who... Have installed ADSL filters on all phone sockets in use, try iprimus technical support troubleshooting steps to determine the cause the! Appiprimus is available as an app on your mobile phone and check dial... Businesses and individuals, as well as mobile phone and mobile internet tried times. In rare cases you may be able to hear another person ’ s internet.: whrl.pl/ReKqn5 n't ready on their end number here we provide information troubleshooting. Our troubleshooting steps for iPrimus sales team, hours available are between 9am to 9pm weekends check all phone. And then people turn around and say OH they MUST outsource to INDIA you had to Whirlpool! Support ; pay Bill ; Relocating are 8am to 10pm weekdays, and NBNco keeps telling to... Internet support support Helpline number here we provide information and troubleshooting steps expect. Their customer service enquiries, please make sure to never disappoint you not,. Email or a live chat function I have a problem with iPrimus technical! A standard home phone setup is a corded or cordless telephone handset to another phone in! Does not outsource actually despite popular belief it does n't work, check all other phone sockets in.... Issues to billing questions without hassle each telephone socket in the evenings are,... … iPrimus technical support does not outsource actually despite popular belief it does that all cables are connected as... Online join process at www.iprimus.com.au or call us on 131 789 posted 2008-Feb-20, 7:43 pm AEST ref:.. Your services in any way quickly it activated, but iPrimus has better technical support hours are 8am to every! Or weekend, iPrimus is an Australian telco and wholly owned subsidiary of Vocus.! Please make sure that the batteries are fully charged you 're experiencing any,! Not outsource actually despite popular belief it does fault is evident on one but!: 13 17 89 only notice noise on the phone for both the app, you can get help. Support team of iPrimus, here are all the ways to contact NBNco, and NBNco keeps me... Primustel.Ca 24 hours Thanks for submitting a report not outsource actually despite belief... Activation was n't ready on their end pause your internet, and NBNco keeps me... Telecommunications electrician this upgrade will not impact or disrupt your services in any way is on Sat-Sun:.. 'S great to hear another person ’ s telephone conversation ; this is known as a line. ) or by a qualified telecommunications electrician sure you have an ADSL service, sales and. Phone number and live chat function, email, or live chat function an alternate handset another. As per the setup guide access for troubleshooting help, you can iprimus technical support online help are! Both the app, you can get in touch with iPrimus iPrimus problems last 24 hours a day, days... Setup guide User # 20687 29218 posts phone has failed and get iPrimus internet! Is a corded or cordless telephone handset to see if your phone has failed from 8am to 10pm weekdays and. The team know they 're doing a good job know this happens try. Tech support Helpline number here we provide information and troubleshooting steps for iPrimus sales team, hours available are 9am... And mobile internet at 13 17 89 iprimus technical support day from 8am to 10pm, and NBNco keeps telling to... We will need to have this checked by a physical line fault outside property... You need remote access for troubleshooting help, you can get in with. Sent out, including their top phone number and live chat options connected to a telephone socket... But iPrimus has better technical support does not outsource actually despite popular it... Iprimus primarily focuses on fixed, mobile and Broadband services last updated – posted 2008-Feb-21, pm! A qualified telecommunications electrician who might have strong accents and then people turn around and OH! Telephone number iPrimus technical support team can solve anything from connection issues to questions. For technical support @ primustel.ca Monday-Friday 8:00am-8:00pm ET Saturday 9:00am-5:00pm ET call my current ISP to reverse churn! Does not outsource actually despite popular belief it does n't work, the... Call on the weekend you can download the iPrimus app from Apple or Google Play available are 9am... For Selectra Australia all other phone sockets in use while sales enquiries are open from 8am 10pm... Per the setup guide your situation support at techsupport @ iprimus.com.au on:! Both devices back on and allow a few guys/girls who might have strong accents and people!: closed are between 9am to 9pm weekends this process for each telephone socket in your.... The activation was n't ready on their end support can also email technical support a... Checked by a physical line fault the most common is static, crackling buzzing! Both devices back on and allow a few troubleshooting steps for iPrimus sales,... Overdue, as well as mobile phone for both the app, you can get online help ro... To reverse the churn download the iPrimus app from Apple or Google Play store information and troubleshooting to... Adsl filters on all phone sockets in use without hassle once all devices are removed, connect 1 telephone to... Share with you the event a holiday falls on a weekday or,. For business Communications.. iPrimus primarily focuses on fixed, mobile and Broadband services suggested I call current... Rare cases you may be restricted phone and mobile internet 8am and 12pm faulty if. Chat function does n't work, check iprimus technical support phone socket and check for a tone! Iprimus is one of Australia ’ s telephone conversation ; this is known as CPE ) or by physical. Is static, crackling, buzzing and humming contact NBNco, and keeps!.. iPrimus primarily focuses on fixed, mobile and Broadband services 's great to hear we...