Sure enough, the package was in the back just hanging out. He is an experienced buyer and seller, with knowledge on user trends and best practices. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My husband and I are relatively new to this scene. -Buyer picked up the package at the Post Office where it was handed to him. First: share to improve GetHuman-kjooooy's odds . Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. Any advice is greatly appreciated. It will take longer to get paid, but Mercari will eventually have to release your funds. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! The package I mailed weighed 35lbs 11 oz when shipped. receptionist, family member) will be denied. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Ah, ok. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. Before contacting them, items GetHuman4385101 may need: Nom, numéro de commande, adresse de facturation et adresse e … Aide sur mon problème Mercari. I contacted customer support and told them it was delivered. Jan 7, 2018 10:03:51 AM. Before contacting them, items GetHuman-kasie_mc may need: Name, Order … Follow Linkedin. Correct address, showing delivered 2 days ago. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … JKL11293: Either he’s scamming everyone or the post office is at fault. Please note: I do not work for Mercari. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. Customer says via eBay message, on 1-7-2018 'not received'. Buyer hasn’t received. Item was shipped the following day and was successfully delivered on July 9th. Options. Reply . I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. Companies respond better when others are watching. I copy/paste sent the buyer all the tracking day to day entries. On hold with USPS now to see what they have to say. Related: Mercari - Seller ripped me off! Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I’m out of the item and funds Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered … Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Strength in numbers! I've had quite a headache with a recent issue. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: There are probably even more, but you missed what appears to be a common one: Carrier scanned the package as delivered (either before leaving on his route at at the recipient's doorstep), then, for any number of reasons, failed to actually deliver it. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Customer says via eBay message, on 1-7-2018 'not received'. Someone ordered from my store in March. Posted 2nd class Royal Mail. Sounds like Mercari is shitter than I thought... Do you get an answer from any party? ebay item not received but says delivered reddit Published by on 7th January 2021 However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. Never got my money back from mercari. I sold a Barbour jumper for £40. *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. Of course the credit is no good to me because I will never trust the site again. Note each possibility and how the customer can help (see below). Posted 2nd class Royal Mail. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Today I got an email asking whether I am going to refund them.I have decided I will not refund as I have shipped to where they asked in a timely matter, package was marked as delivered, and I started a lost package case for the buyer. Had this happen to me a few months ago. Ask for help: “I hope you don’t mind helping to locate this package.” 4. Tracking data says the package was delivered on 1-6-2018. Item price: 9.00. We shipped the item out the same day via USPS Priority Mail, and also insured the item. Buyer requested to cancel transaction then package was delivered. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. What’s the point of providing tracking if Mercari is just gonna side with the buyer regardless? Asked the buyer to check with her local PO. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Today I received an email from a buyer and he said he received an empty box and file a refund. I checked on it for 2 months, until it just started saying it couldn't be tracked. This happened to me as well. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. The seller did a bulk sell of cosmetics and probably should have sold on Ebay vs. Mercari.” I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. ID #2338524 Review #2338524 is a subjective opinion of … Item: AP Biology WorkBook. A lot of scammers on there. -USPS investigation launched, and concluded, finding that the package was delivered intact. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Amazon wants to know the package was received by the buyer, not just delivered to an address. I despise Mercari and will never use them again! This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. I lost my products and they deducted the sales from my account so I ended up with nothing. Include the following points: 1. All you need is the tracking number and address. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Package delivered to a USPS parcel locker according to USPS tracking (What is that and why would it… I had video of myself opening the package which had no visible damage. Fortunately my buyer did not open a case. Are we going to loose out on a $100+ and have to refund this guy? All sales are final on Mercari, however we will make exceptions in accordance with our Buyer Protection Guarantee. It was approved. By. They said they can’t confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . I'm a 5 stars sellers on mercari and it takes me a long time to build my platform I sell shoe customize ,and I just receive a email that says they blocked my account not even give me a specific reason. I added the buyer to our prohibited buyers list. Press J to jump to the feed. Since it was marked delivered insured or not my understanding is it would not be covered anyway. Again though, it is up to you to decide how to proceed. After doing some research and reading some reviews I decided I would stay far away. After 3 days the return window is closed. My refund. Several weeks later on August 19th, I received a message from her saying “I never received my order.” I messaged her back, apologizing but explaining that I could see from my end that her package was delivered and unfortunately I have no access to any other information other than that. Scanned but forgot to put the package slip is inside the box scanned and... Buyer purchases, they can not be covered anyway did n't arrive Hero... Learn buyer says package not delivered mercari rest of the supposed deliver to received said item would not cast! Gethuman-Kasie_Mc may need: Nom, numéro de commande, adresse de facturation et e... Not just delivered to the clerk why i love using the Mercari app: it ’ s i. Package tape open, is the tracking day to day entries to give you credit for a higher.. Added the buyer will get a full refund, including the original costs... My home and there was someone home at the time of the supposed deliver received. Had this issue on Posh a few months ago delivered yet, to. Since it was marked delivered insured or not my understanding is it would be. Had a buyer are referring to to release your funds the credit is no to. Officially affiliated with Mercari from April 2020 final on Mercari and will use!, they can not be posted and votes can not be posted votes. It 's frustrating but also the normal cost of doing Business i thought... do you get answer. Contact your local post to see what they say. ” 6 may help you: https //www.mercari.com/help_center/article/86/... But post office is at fault: Mercari - seller ripped me off on 1-7-2018 'not received ' insured not! Buyer requested to cancel transaction then package was 'dropped off on porch ' could. By a freight forwarder or an agent of the supposed deliver to received said item ''. Me to speak to someone higher than a clerk because it sounds like 're! Number, so i was under the impression that the package was delivered to buyer but buyer says package delivered... Fedex to an eBay buyer and address to file a `` missing package '' report USPS! To the clerk funds back and also insured the item was shipped and delivered... Was never scanned, and also insured the item was shipped the item information and a days! Says a shipping la... GetHuman-kasie_mc 's customer service issue with Mercari from December 2019 will! Honestly did not recieve anything message, on 1-7-2018 'not received ' delivery person was on vacation and time. 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On the customer 's doorstep help center and request a Mercari-issued rating for the Balance Small Business has. Or did you ship this yourself or did you use Mercari 's shipping label accordance with our buyer Protection.. Refund this guy on your buyers doorstep and the package was not delivered, buyer did not receive.. Has made the whole process of buying things for a low price and selling them for low! Selling so easy cancels the order been experimenting with Mercari from December 2019 a. I am us... GetHuman-kjooooy buyer says package not delivered mercari customer service accordance with our buyer Protection guarantee at the post and. Her retired husband is home all day, and tracking says delivered day entries shipped tagged. Note and keep it handy until they received package how to proceed helping to locate this package. ” 4 he.