I’d probably look for something with better quality cushions and more durable fabric. After two more phone calls and also stating that I needed to return the furniture, I was credited the price adjustment. There is not enough information available to create the chart. I can’t wait to finish paying paying it off so I can donate it to Goodwill. It took about two weeks for my samples to come in, and I ordered the samples before I knew I was purchasing through Costco, so only 1 of my 4 sample selections was applicable. In the 4 years I have owned my sactional they have never come loose and are easy to detach if you want to wash them. I have a blue cover - sea foam blue, I think and I’ve washed it a few times and it seems the color is fading a little. Don’t think of Twill as cheap fabric. I bought my first Sactional back in July of 2013. Lining up the pegs to the holes is nearly impossible. The list prices for the sets range from $2000 to $8000 but that can vary depending on your choices of cushion fill, fabric, and accessories. Review #2171976 is a subjective opinion of poster. I feel a... We bought the Big One - the biggest memory foam bean bag. I apologize for the inconvenience. User's recommendation: Don’t spend your $$$$ here. I am sure both are comfy but lovesoft is puffier. You can also change out the cover to any of the 250 different fabric or leather covers they offer. The tweed (like the twill) is very thin almost like burlap, the velvet is thicc like canvas. Owned my sactional for 6 years now. My back hurts and it is not comfortable to sit on either. I also found that the cushions on the Lovesac are better quality and last much longer. Here’s what that looks like in terms of packaging. Nevertheless, we can say, that maintaining a Lovesac Sactional is super easy! If you have hardwood floors, there are some wool pads to put on the feet so that you don’t leave any scratches. I bought my first Sactional back in July of 2013. Review #970125 is a subjective opinion of poster. Lovesac ranks 253 of 1474 in Furniture and Decor category. A wooden base connector where the feet of two different bases can attach to secure the bottom. Hello, I am sorry about the issue you experienced with the covers. 4 Stars & Up & … There are hundreds of fabrics available, which means that you can replace your cover to blend it with your décor. Call Us (888) 636-1223. level 2 The blanket in the photo is also a Lovesac blanket. It attracts fluff, hair, and dust like no other. Quote. This includes the couch, pillows, blankets and more. I think it’s called Rhino. Thanks so much, Original review posted by user Jan 27, 2020, Original review posted by user Nov 23, 2019. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. We also received Twill, Polylinen, and Tweed and I did NOT like the feel of any of those. Can’t understand the bad reviews at all! mala Senior Member. We placed the order over 7 months ago and have a few pieces come in and the wrong covers. Ugh. The back pillows are a little thin, but with a throw pillow here and there, it’s okay. I really wish I could go back and change everything that happened with this company! Its dimensions are 5' wide and 3'10'' high. You can order any of the Lovesac products direct from their website. Lovesac would rather pay for all of the shipping back and forth for all of the merchandise than honor a price online. I don’t think I’d buy this again. Check our FAQ. Back to Top. You CAN ask for fabric samples from the LoveSac website. Review #2071980 is a subjective opinion of poster. Posts: 9,523 Likes: 4,374 Lovesac questions Nov 19, 2020 14:52:27 GMT -5 via mobile jenny1223 likes this. I held both fabrics up to the light, the velvet let us less than half the light. It also comes with anti-slip foam to keep the slipcover in place. Review #1659832 is a subjective opinion of poster. Most comfortable sofa we have ever owned!! Totally the worst experience ever, One of the feet could not be screwed into the mating part on the roll arm of the sectional. Love our six seat Love Sac! there is also a guy in my town who somehow has access to dealer overstock and floor samples. Seat frame: Hardwood with sinuous steel springs and Italian webbing, high density MDF rub plates for prolonged strength at the pressure point, and plywood instead of particle board on all key faces. I’m loving it so far. The seat cushions are nicely firm and comfy to sleep on. Original review posted by user Aug 25, 2020. Check our FAQ. The key is to put the feet in for the base and sides, and then clamp the back/sides to the base, and then clamp the bases together. The sales person knew what configuration I wanted it n the beginning. $0.00. Thank you, Customer Service. Lovesac was first mentioned on PissedConsumer on Nov 02, 2012 and since then this brand received 82 reviews. Paying high mall rents may explain the price — that, and the novelty. My only complaint is that I have to take the sactional partly apart to move it even an inch (it’s configured in a 2×3 L shape). Designed For Life. The covers are HARD to get on at first, but done right, you cannot tell they are slipcovers. I loved my sactional and the versatility to configure to a different space. We were in LOVE with out lovesac couch until contacting customer service about an issue. I was most concerned with the filling and was tossing between down or lovesoft. Review #1774010 is a subjective opinion of poster. Looking forward to adding on!! Pretty satisfied now. Lost softness and support after 2 years. Unfortunately this is the most uncomfortable couch/sleeping area that I have slept on. Loved it for a year. Any experience with that? Buy now from Amazon → Finding the right fabric for your furniture is not always easy. If you’re not using them, store them under the ottoman pieces. Their customizable sactionals can be … 10 Best Fabric for Sofa Slipcovers in 2019 Reviews: 1. The Lovesac line is made by hand and fabrics are also hand-sewn. Hi Jay, What fill did you choose? Thanks, Jay – I agree that this is the worst product – expensive and totally uncomfortable, oh oh… i. glad i read reviews…this is by far not the only negative review concerning the clamps and flatness of the pillows. To request a one-time price adjustment, please visit your local Lovesac store or contact Customer Love:Chat. That said, I wouldn’t buy this without a sale (e.g. Get up to 5 swatch samples free! DO NOT NOT NOT BUY this sofa. Visit Site. He also had 2 still in the package LoveSac throw pillows and had the LoveSoft filling in the back pillows. I watched a YouTube video that helped. We spent over $30K before sale price and decided to add a few more pieces once it was set up in our room. Share your voice on ResellerRatings.com The big box is the base and the medium size box is the back and the small box is the cover. Agree! Do not worst $3,000 or more on this junk. Floor model and clearance merchandise are marked final sale and cannot be returned. Thanks for the great review. Are they putting the brackets on correctly? Similar to other Lovesac sacs, it is responsive to the touch and fluffy. I dont want to be without a sofa while I wait for the correct pieces, so I have to purchase more furniture, get an increase in my credit limit, wait for it to come, then return the first pieces. We have bought Ikea couches and sectionals in the past but the fabric on them was not machine washable and faded quickly. The kit worked perfectly. Been trying for 6 months to get the proper pieces and keep getting same run around have contacted customer service 3 separate times and never get any further than we will look into. The khaki fabric on our Sactionals inserts is a cotton-polyester mix. Not as bad as the beanbags, but that’s still a steep price to pay for the possibility of sitting on a fabric Optimus Prime. It has the look of a rounded puff where the down is flat. Your email address will not be published. Have a great rest of your day! Updated 2020! There are lots of ways to configure your sactional which is why it is so valuable. The algorithm is subject to change in future. However, I have not heard anything yet about a refund for the $30 expediting fee I paid to have it shipped the same day or next day after placing order. Thank you Lovesac. Pissed Consumer © 2021 All Decorating a house is a tiresome task indeed. Now I deeply regret this purchase. It also comes in a wide range of prints and solids. in Twill Fabric Your Selections: Apparel & Fashion Fabric. Also the little felt bottoms are stupid – they should have the nailed slide bottoms to avoid scratching floors. It is too big and takes up so much space even though only 2 people can really sit on it without feeling squished. I immediately opened and shrunk and packaged my LoveSac chair. Twice the fun and so much variety, I love all LoveSac products in all their entirety.” No need to be present on the delivery day either. Flash Sale: 30% Off More Details. You will NEVER BE ABLE to reach customer service. Below is a picture of some of the many configurations for a lovesac with 5 sides and 5 bases like mine. My washable Navy Twill cover sure is grand, and all thanks to you LoveSac, you really are the man. This company makes it sound like you can arrange the pieces in a multitude of ways. Categories. I just got mine yesterday but bought it second have from a young guy who was hard up for cash. Lovesac offers you a catalog of more than 250 colors, material, and fabrics to choose from, for your sofa covers. It has been one of the most ridiculous things I have ever had to deal with, not to mention time consuming. It has to fit, be tough and easy to keep clean. You get the following pieces to do this. Here are the details on Lovesac Returns according to their website: After placing your order, your Sactional should arrive in a couple of weeks. I’ve already replaced the back cushions once. We’ve had ours for two years, and I’ve never felt the clamps. Thus, can't get it to clamp together when you try to put 2 bases or even the side together. I’m thinking of getting a sofa but don’t want to feel the clamps. It’s okay – a little thin. Crafters working on a range of projects, such as quilting, garments, and home decor, need cotton twill fabric. I am paying a lot of money on a couch that causes me extreme discomfort. I chose standard and it has held up just fine. Honestly I hate it. We have a five base (plus a sixth for an ottoman), 7 side/back configuration in an L shape, and I can sleep on the 2 side very comfortably, though I usually chuck the back pillows onto the third seat on the 3 side, and sleep that way. Review #1671984 is a subjective opinion of poster. Any lovesac feedback and specifically feedback on the fabrics if you have either of these? I ended up having to return standard pillows for deep pillows, because the standard didnt fit my configuration. I'm sitting here, my umpteeth day of trying, on hold until finally the call just cuts off. Is that the velvet? In 2015, I created this site to learn more about how to get a good night’s rest and share the knowledge. One week from the date of order, I have received my LoveSac shrink kit. Please check you Private messages shortly and respond to that message at your earliest convenience. Thinking about buying one and wanted your opinion on pieces to buy for the right configuration!" Was only a 45-minute drive and worth it!! Blog article. Resolved: Steer far clear if you want any customer service, ANOTHER DEEP REGRET ... ALL DUE TO CUSTOMER SERVICE, HORRIBLE CUSTOMER SERVICE, DONT WASTE YOUR MONEY, If you wish that your prior post be removed, submit a notarized letter. I’ve read mixed reviews about the different fills - some say that the standard foam is stiff at first but gets more comfortable and that the lovesoft fill is more comfortable initially but loses its shapes. If you position the two pieces the “long” way (they are rectangles, not squares) which is how the couches seem to be configured, you can definitely stretch out on two to sleep. It is also the most durable. To secure them you just velcro them to the bottom. This polyester stretch fabric has elastic bottoms to make sure they stay on your chairs. Editor’s Note: This post contains affiliate links, which means I receive a commission if you make a purchase using these links. Our team regularly receives offers to remove consumer reviews for money. If you move frequently or just grow tired of your current configuration, you can switch up the look easily. Because we do NOT have that problem! Interesting comments. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. I bought my sactional 4 years ago, the top of line with the "lovesoft" foam inserts. Excellent condition and already broken in so I know what to expect. What can we help you with? We are processing your message. The price level of this organization is high according to consumer reviews. Worst decision I have ever made. Email Us . I am using the L shape with detached ottoman… Are they just extra then for another configuration ? First time I have seen these complaints. This type of 100% cotton fabric has the advantage of being easy to care for - it is machine washable and dryable. Showroom Locator. Easy-Going Stretch Slipcovers. Mine arrived in 8 days after ordering. In addition to that, it also comes with over 160 different colors and designs. Very disappointed. Here’s a look as I am setting up the sactional. floor model, clearance) is not eligible for a price adjustment. Review #1707108 is a subjective opinion of poster. I ordered 1 back and one seat as I am expanding my existing Sactional. Please check your Private Message shortly and one of our representatives will be happy to discuss this with you. The seat cushions are getting too soft and uncomfortable. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. We cannot accept returns for special order/custom merchandise, gift cards, shipping and handling, services, and interest fees. Twill does that in a way that is durable, comfortable, and (probably the best -able) affordable. Review #2359860 is a subjective opinion of poster. User's recommendation: Become a total expert on these sectionals before buying. Definitely not worth the price, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Paid $1850 for 4 seats and 5 walls. Merchandise marked to final sale (ie. per page. on Pinterest. All the pieces come wrapped in plastic so they don’t get wet during delivery. It is HARD to get everything aligned so that the feet go into the blocks. Is it the velvet? What happened? holiday season) as it is VERY pricey. Lovesac ranks 253 of 1475 in Furniture and Decor category. Sign In ; Create an Account; Showroom Locator; My Cart. The Lovesac Sactional is the most versatile couch I have ever owned. All customers get FREE Shipping on orders over $25 shipped by Amazon. And who knows, when my birthday rolls around, I might just have two covers to love, both which fit my Sac like a glove! It is also the most durable. We went with the standard finishes and really like it. Visit Site. Over time some of the legs have broke but I was able to get free replacement legs, no problem. Don’t rely on the sales people to know what they are doing. These blankets are super soft, machine washable and even have a foot pocket to keep your feet cozy. Thanks, Customer Service. The next step is to connect the base to the back. Read real customer ratings and reviews or write your own. If you have pets that climb on furniture this would make it worth it alone. Please confirm your order number by replying to this comment and we will look into this for you. Lovesac Sactional - which fill and fabric? The video below shows all the pieces needed to get started. Search . This business does nothing to make things right. The result was Twill, a fabric with diagonal lines. LoveSac furniture has some many great features such as: It is a new innovative product line designed to provide the highest level of comfort possible. Original review posted by user Oct 22, 2019. Review #2151004 is a subjective opinion of poster. The primary reason I bought this was to keep essentially one base couch … The khaki fabric on our Sactionals inserts is a cotton-polyester mix. Maybe that’s normal, but I’ve had other couches longer and the fabrics haven’t faded. We just moved in to a new apartment, and we started to look for furniture, and we heard good things about lovesac so, I decided to check it out. I got the rhino grey. The back and seat cushion can be found tucked underneath the base as seen in the picture below. Hard-wearing Construction. If you go to their website and choose the number of bases and sides you can get a configuration guide for your number of pieces. What color covers did you get? I responded that I absolutely DO NOT love my Sactional. Bought the lovesoft (most expensive) cushions thinking it would last a long time. It's absurdly overpriced for what you get. I recently learned about a single piece of furniture—the Lovesac Sactional—that could have saved me a couple thousand dollars (and a lot of wasted time worrying) during the biggest move of my life.. May I ask what fabric you chose? The modular sofa system has 11 main configurations which can be further customized with the purchase of additional sides and seats. We bought the new 6S sactionals and was trying to put it together last night but ran into some problem.While trying to put the cover (fabric) on the base but the opening on the cover for the metal clamp doesn't line up with the hole on the base. The salesperson assured me that the LoveSac is perfect for sleep. How do I contact LoveSac customer support? I have configured it different ways many times in order to use it as a bed when guests come. Company submitted the refund and offered additional % off for hassle. It comes with quick ship options of 100% polyester velvet or synthetic phur, with its high end wolf phur being one of the most popular cover fabrics. Here’s another picture of what it looks like all complete. It seems I would have been offered something for all of this frustration, but no. Don’t rely on the sales people to know what they are doing.". A couch made of two bases has been plenty long enough for me to sleep on. This product line is designed to last a lifetime. Avg. What is your customer experience with Lovesac? Told salesperson that I would be using this couch for sleeping. If you place your order online, shipping is free. check 1 star & Up 1 check 2 stars & Up 1 check 3 stars & Up 1 check 4 stars & Up 1 check 5 stars 1. plus Discount. The hand-sewn cover is washable and Lovesac promises it will never shrink, fade or pill. I could not be happier. I just received a message from my friend asking: "Do you still love your Sactional? Please provide an order number by replying to this comment and we can have someone reach out to your directly to assist. Hello, We are very sorry about the experience you had with ordering the shrink kit. The covers are easy to slip on. ", "Become a total expert on these sectionals before buying. close Stretch. Our thoughts on our Mediterranean color LoveSac Sactionalhttps://www.lovesac.com/ Fabric Swatch Guide; Fabric Swatch Guide. Review #1686610 is a subjective opinion of poster. After many tries the threats on both the foot AND the mating part are damaged Please send me both foot AND mating part so that I can fix the issue. Not dirt cheap but in some cases at up to 30-50% off. And the replacements are already mis-shapen and squished. Can you fully lay down on the couch with just two connecting sactional pieces, or would you need a third to fully extend? 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Sure what I am setting up your Sactional should be a breeze reviewed and/or... Flat again user 's recommendation: Become a total expert on these sectionals before buying one-time adjustment... Fabrics to choose from, for your frustration and would like to this! Wont even use Stars out of 5 told salesperson that I would not buy again and would... Is too upright or that they are Slipcovers results for `` Lovesac Loves fabric! the... Wont lovesac twill fabric review use comes in a multitude of ways to configure to different... Standard finishes and really like it for money directly to assist ABLE to get aligned. And durability of their product are estimated to save four couches from going to the bottom only that but can! Durable that they can feel the clamps little felt bottoms are stupid – they should have the nailed bottoms!