As long as I leave the ipad sitting in the smart connect keyboard, the warning appers for a second or 2, disappears for a second or 2, and will not stop until I disconnect. Bent the connector strip until the contacts were mating properly. Apparently this is where the switch is to indicate the position for typing and running the magnet brings back the magnetic force in the pieces on the keyboard case that activates the switch. Your iPad Pro iOS software is somehow malfunctioning. 4. However, this is not true for this problem. Unable To Use Keyboard Dock/Accessory Not Supported? All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. There was some tiny metallic pieces in the magnet strip above the “1” key. It worked for me too. Thanks ever so much, I would have never dared to bend it ever so slightly for fear or damaging anything but as you all suggested it, it worked! Fast forward to this school year we have had 12 smart keyboard issues. It’s important to keep your iPad updated regularly. You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error. Step 3:  Just move the Slide to power off slider all the way to the right to turn the iPad off. Tuesday May 12, 2020 3:13 pm PDT by Juli Clover. Basically, when you try to snap the keyboard together ready for typing, a magnet on the opposing face is what triggers the switch. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo. Reset your iPad Pro. SOLVED for me!!! Surface Book Pro Keyboard Not Working ALL NEW FIX 2018 - Duration: 2:59 ... Accessory Not Supported | Top 5 Reasons why this happens and how to Fix | haQ attaQ 314 - Duration: 11:29. Floating Keyboard not working properly. Thanks Patrick! I cleaned and cleaned again. Just got your iPad and don’t know how to restart the iPad? Magic! There are several reasons why you might see this alert or similar alerts on your iPhone, iPad, or iPod touch. Using the keyboard to type this review. Cleaning of magnetic connectors has been suggested. Firstly, Check if your iPad is Updated. I’ve had my iPad and keyboard for at least 4-5 years. To do this, just press the "Home" button along with the "Power" button and hold them approximately for 10 seconds. Thank you, worked beautifully. THANK YOUUU. Thank you very much. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing. Thanks man, made someone very happy again! Mine was (barely) and I got a new Smart Keyboard for free. Press and hold the Home and the Top buttons together until the Apple logo appears. Many iPad Pro users are reporting this problem. What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. Mine does not have connector strip, just three pins! You will not lose any of your data by doing a force reset. Jun 24, 2010 . This problem has plagued men for 6-8 months, two minutes of work with the magnet and it works like brand new. Ok” Now if I click OK the message disappears but again comes back after sometimes. Step 1:  Firstly remove your keyboard from your iPad. Release them when the Apple logo appears on the screen. Step 1:  Press and release the Volume Up button. If you re soo disappointed, you can also send feedback to Apple. Check your Charger. left stuck covering the connection pins. If it connects, you will hear a chime as you’re doing this. Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. Also, try these steps: Filed Under: Not working? My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. i have struggled with this issue for 6 months now. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Now that you’ve force-reset your iPad, you can try once again to see if the iPad keeps saying “This accessory is not supported by this device” when connected with the Smart Keyboard. Required fields are marked *. What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. AND ODDLY, you comment isnt much help either. Like this, tape=—- connectors….. Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. Nothing has worked for mine either, and it stopped working around that 12.2 update as well. Still a bit unreliable but now I know how to solve the problem. Not sure, but either the magnet or the reset took care of it (so far, so good.) Your email address will not be published. Just bend the connectors a little bit towards the iPad connectors, and now it works every single time. Thanks very much for this. “Accessory Not Supported.This accessory is not supported by this device. Anything anyone can share would be much appreciated! I Washington abortó toda die. Grateful to be able to use my ipad smart keyboard again! I wonder why apple has no knowledge-base on this. Working as I type this now. Also, try these steps: When iPad Pro smart keyboard is not working, forcing restart can help you out. It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. It is often a common issue among iPhone, iPad and iPod users and it is not limited to a particular device. My keyboard was working with only intermittent problems. Like so many others who have commented … thank you Patrick! You can try blowing air directly into your connectors to remove debris. Much more since the last software update 12.3.1. I sporadically started getting the “not compatible” message and as of yesterday the Apple Smart Keyboard stopped working. Sadly, the magic fix didn’t work for me. Now, they’ll be free for up to three years. Without the keyboard attached the batter seems to last as long as it has in the past. 1. No more accessory is not supported by this device message! December 22, 2017 (Updated: September 10, 2020) 3 min read It is very much possible that you have come up against an error message on your iPhone telling you that "This accessory may not be supported". Any ideas? After listening to my friend's suggestion to update iOS to the latest version, the problem that accessory may not be supported on iPad is … I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. What I did was, I bent the middle portion of the magnetic band on the keyboard so that it bulges ever so slightly outward towards the iPad. Thanks. 1. I’ve yet to read up on an update that necessary. To sum it up in a few lines: There is this little switch somewhere inside located in the top part of the keyboard. Copyright © 2016-2020 Saint. I will see an Apple Genius person when I am next in a city that has one. They wanted me to buy another one. Hardware Keyboard briefly appeared. Now press and release the Volume Down button. The middle pin appeared worn down. Worked like a charm. Apple is going to cover repair costs for its Smart Keyboard iPad accessory for longer than the typical one-year warranty. I was about to go bluetooth when I found this suggestion. Your Lightning Cable may produce a similar error if it is not MFI certified. Its clear the poster is just picking random things that might work, but doesn’t really know how to fix this bug. **if you have holes on the thin plastic layer that runs close to the connectors put 2 long pieces of tape running from each side of the connector, it instantly fixed my problem. Jun 24, 2010 . All it takes is just going into the, You can actually have a look at Apple’s page regarding, One of the ways that I have managed to fix this little issue is by following the. You need to follow different steps. You can also choose to pay a visit to your nearest Apple Service Center to see if they fix it, especially if your device is still under warranty or Apple Care. I put on some Scotch tape, and the keyboard worker again! Just make sure you can either read the serial # or have the original box with the serial number. Patrick Walker. Apr 6, 2017 11:26 AM in response to mugsymallone. . This worked for me. Could someone please clarify the bending process? Thanks, you are amazing! Thank U I did the same and it worked. Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. Slightly bowed the connector strip up in the middle. Good on you!!!! If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. I think this caused a loose connection and was the reason for my troubles. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. If the charging port is damaged, your iPad probably needs service. You should definitely contact Apple if your device is still under warranty. But you’re fixed has solved it! Then release the buttons. and how do you do that?? Definitely worth asking your official Apple retailer and repair shop about. You can turn off your iPad Pro by going to Settings > General> Shut Down. I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. Still didn’t work for me, as did none of the above suggestions. Thank you Patrick! There can be various reasons why your iPad keyboard is not responding: If nothing above helps you, you may want to contact Apple or make a Genius Bar appointment. Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. Why is your iPad Pro showing this keyboard error message? So happy!!! Several accessories, e.g., lightning USB cables, Keyboards, chargers, bluetooth accessories, may not work properly and cause this. 4. My auto update has always been off, yet Apple pushed it through. . Extremely bad experience with apple gadgets. Also, try these steps: Jun 24, 2010 . Only recently have I been getting the “assessors not supported” message, and my keyboard begun not working sporadically. You can use a Q-tip or a soft microfiber cloth to gently wipe all the debris away. Also run the magnet along the strip that connects to the ipad that would be seated above the 1 and 2 key when in position for typing. Genius solution. Check your connections. I cleaned and bent the magnet strupe, but notering worked out. Keeping the Smart Connector Clean & Connected. If you are using a third-party accessory, you may experience this. If you have had no issues with the keyboard in prior iOS and are noticing this after the recent iOS/iPadOS update, try to reboot your iPad and see if it solves your issue. Thanks for your help! This is kind of a basic resort to try firstly for any issue in iOS devices. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. Wonderful, Damn u guys are all so lucky. Your email address will not be published. Again, much thanks to you! The slight bending of the connector worked. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! I’ve tried all the suggestions. It worked for me too, thank you!! Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. Thanks for saring this and help many others like me. (via setting > accessibility>keyboards). Why is your iPad Pro showing this keyboard error message? Thanks so much for whomever posted this! The unwanted dirt on the connector can cause issues regarding “This accessory is not supported by this device.”. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded.  Your Lightning Cable may produce a similar error if it is not MFI certified. You can also choose to pay a visit to, How to Download iOS 11 Beta on iPhone and iPad, How to Fix Screen Rotation Bug with iPhone on iOS 11, How to Remove Music Player from Lock Screen in iOS 11, How to Fix When Screenshot Is Not Working on iOS 11. Here's when these alerts might appear: Your accessory is defective, damaged, or not Apple-certified. You’re a life saver. Where did you find the information that they repair these for 3 years? Make sure that you properly connect your keyboard to your iPad Pro with the Smart Connector. Thank u. Cleaned it. This has been bugging me for so many months, and now it’s fixed! If you have done all the steps above and your iPad and keyboard are still not connected, then contact Apple Support. Most visible on the IPad itself, which had some clearly visible wear spots from the metal. This applies if your iPad has a home button. The simplest solution – Occam’s Razor for the win! Is this what you all tried or should it be the opposite way? Very frustrating. I understand your frustration too, Bonnie. As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”. Will never know how that happened, and will see if moving it to the “on” position, stops the issues not only with the message, but also if it restores how well it works as well. Update and try once again. Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. Sometimes, that did not work and we had to swap them a brand new keyboard. Thank you Patrick. If you see an alert, learn what to do. Omg! I have a 2nd gen 2017 version iPad Pro 12.9 with the Smart Keyboard.  You may check your warranty status. Holy moly, thanks Patrick! Need support. Plus, I have never dropped it before. I wanted to leave a comment because I am ecstatic. We found that many of the keyboards that were giving the "This accessory is not supported by this device" message finally stopped working on ay iPad. Press and quickly release the Volume Down button. Your device will either say (a) your software is up to date or (b) there is an update available. You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet. Thanks for the advice. Step 2:  Next, keep holding the button down until you see the “Slide to Power Off” screen on the iPad. Here are some ways to fix it: Clean the contacts on the keyboard and iPad Pro ; Remove the Keyboard, restart your iPad Pro, reconnect the keyboard You can get a Genius Bar appointment and see if the … Simplest solution works!! Use clean clothes or a wiper to clean off the connector, … This website is founded by Serhat Kurt. Forced restart. This error message may usually occur when the accessory you are using isn’t MFi certified. If you are using a third-party accessory, you may … The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Then the keyboard stopped working altogether – so, then DUH – the keyboard. Talking to apple was of no help. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Of course I can’t recommend everyone goes and bends their keyboards, and please don’t use too much force, but if you are desperate and none of these other things have helped then maybe it’ll be worth giving it a try. This is a great solution. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. Brilliant! Then it reappeared. 🙂. Hello. With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. I bent the magnetic strip so that the middle part (connector) was flush and it completely fixed my keyboard issue. Press and hold the Power button until your iPad restarts. I think this has made the connectors fit more tightly and has solved my connection issue completely. However I tried all of those things, even bending it slightly, to no success. Which is very frustrating considering I spent $160 for this keyboard and only got a year’s use out of it before it started messing up! Long may it last. So no more connection errors! o Press the power button and hold it until your iPad shuts down and opens up again. To renew a weakened magnet, carefully bring it in contact with a neodymium magnet–just rub it against the magnets on … Thank u so much once again. Thanks Jarda! She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Works for me! +None of this appears to work for me, and the Ipad drains it’s battery really quickly with the keyboard attached. As usual replaced the key board on advice of apple. I used a neodymium magnet, BTW. Hi everyone! We would like to touch base with you and check if you're still having problems with your Combo Touch keyboard… I did everything stated yet it still wouldn’t work. The workarounds are disconnecting the keyboard and check for any debris interfering magnetic connectors with the device. So the problem lies with the switch and its magnet where it has lost its magnetic strength. Then insert it into your iPhone or iPad and check if the “This Accessory May Not Be Supported” doesn’t appear again. you don’t bend the connectors, you gently flex the strip that the connectors are on – its the strip that has the magnetic fixing in this is so that the connectors make full contact with the mating parts, I just wanted to thanks Patrick as well! Apple product just like iPad Pro 12.9 with the device. like.! Apple Smart keyboard folio or Smart keyboard there was after 14 month small holes in plastic which magnetic! On some Scotch tape, and the final act of snapping the keyboard update or if the update not... Lead which makes this happen you see the “ 1 ” key keyboard working again followed! You for reaching Logitech to see the “ 1 ” key regarding keyboards,  Apple is going Settings... My auto update has always been off, yet Apple pushed it through located in the guttering has its! To Settings > General > Shut down have struggled with this issue for 6 months.! We can repeat the treatment like iPad Pro automatically updated to iOS 13 even though had. Keep holding the Power button together until the latest iOS update ( 11.2.6 ), keyboards,  is! It was a goner the reset took care of it ( so far, so good )... Am now on my fourth iPad folio keyboard 11” bit towards the iPad keyboard??! Is not working with iPad Pro keyboard, thank you for posting this fix, it malfunctioning! University of Illinois at Champaign-Urbana: your accessory may not be supported ’ alert # 2 with no.... 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